SHIPPING

Exciting News! We are now offering free shipping worldwide xx

Details

  • Please allow 2 days for your order to be processed

  • You will receive a confirmation email once your order is processed

  • You will receive a second email providing tracking once your order has been dispatched from our workroom.

  • During the holiday periods and sale times your order processing may be delayed

  • Orders are unable to be sent to a PO box, please provide a physical address when supplying your shipping address

  • Please ensure the delivery address provided is correct, we take no responsibility for missing parcels due to incorrect delivery address

Delivery of Goods

We require 2-5 working days for all Australian deliveries from dispatch only.

We require 7 - 12 working days for all International deliveries from dispatch only.

Deliveries can be made to a physical address only, deliveries must be signed for on the time of arrival, if the goods can not be signed for, a pickup up slip for your local post office will be provided, in which case you will be required to collect in person. The collection of a delivery from your local post office is your responsibility.

 

Questions

 If you have any questions or need to chase an order please do not hesitate to contact us: hannah@alcana.com.au