TERMS & CONDITIONS
Acceptance of terms and conditions
www.alcana.com.au is owned and operated by Alcana (ABN 45279195007) referred to as we, our or us.
By entering this website or purchasing any goods through this website, you agree to the following terms and conditions. If you do not agree to the following terms and conditions you must not use this website.
When you place an order, adding product to cart on this website, Alcana will send you an email confirming receipt and details of your order. Our acceptance of this offer to purchase will be at the time we dispatch the purchased product to you and a confirming email in this regard is sent.
Your acceptance will be confirmed at this stage of purchase. It is agreed at the time you place an order it is your intention to enter into a contract with Alcana.
Right to Vary
We reserve the right to vary or change these terms and conditions on occasion without notice. In addition, the goods available for purchase through this website may be changed by us at anytime without notice. All changes made will be affective at the time saved and updated on this website, your continued use of the website constitutes your acceptance of these changes. It is your responsibility to keep updated with our terms and conditions.
Alcana does not represent or warrant that the information contained in the website is accurate, complete or current, or that the website will be uninterrupted, or that the website or the server that makes the website available are free of viruses or any other harmful components.
The information on this website is for general information purposes only and does not constitute advice.
Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.
We reserve the right to suspend or withdraw the whole or any part of the website without notice without incurring any liability.
This website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy of the information or links provided on this website. You use the information and links at your own risk. We have no control over their individual content and make no warranties as to any of the information appearing in relation to any linked websites. If you decide to access any third party website linked from our website, you do so at your own risk.
You must ensure that you do not use this website for any illegal or prohibited activity which apply to you or infringe any third party rights.
You must not use this website for fraud or any misleading conduct.
You must not hack into, circumvent security or otherwise disrupt the operation of our website.
You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.
You must not use the personal information of another person while purchasing goods from this website.
You are provided access to use this website only for your personal use. Without limiting the foregoing, you may not on sell information obtained from this website.
You must be over the legal age of 18 to purchase goods from this website. If you are under 18, you need to have the involvement of a parent or guardian
You indemnify us from and against all actions, demands, claims, suits, damages, costs, expenses and liabilities that may arise or are connected to your use of this website.
All intellectual property in this website, including all content, information and software within this website is vested in Alcana.
We reserve the right to refuse service to anyone for any reason at any time.
Pricing and availability
Prices are advertised in Australian Dollar and will be charged as such. Alcana lists products for sale on this website as indicated. While we do our best to meet all our customers’ orders and ensure the product availability is clearly indicated, we cannot be held responsible if the products are not available at any given time. In addition the dispatch time indicated for each garment may vary and cannot be guaranteed and relied upon due to the nature of our limited availability of each product.
Delivery of Goods
We require 2-5 working days for all Australian deliveries from dispatch only.
We require 7-12 working days for all International deliveries from dispatch only.
Deliveries can be made to a physical address only, deliveries must be signed for on time of arrival, if the goods can not be signed for a pickup up slip for your local post office will be provided for you to go and collect. The collection of a delivery from your local post office is your responsibility.
Overseas Import Tax
When you purchase with Alcana you are liable for all duties and taxes on your order. You may be charged handling fees, duties and taxes depending on your country. Any charges on a parcel must be paid by the purchaser receiving the parcel. If you refuse delivery due to customs charges in your country and the order is sent back to Alcana, we will deduct cost of returning from your refund and you will be paid the difference. Please contact your local customs office for current charges before purchasing.
Returns by mail
For all returns please email firstname.lastname@example.org with your reason for return or exchange. Please note we cannot accept returns without email notification prior to your return.
We offer a 14 day return policy. If you have waited longer than 14 days since you receive you purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return within 14 days please ensure you comply with the following conditions:
You will be responsible for the cost of all shipping unless the goods received are deemed faulty.
All products must be returned in their original condition, unworn, unwashed, unsoiled, with tags attached, in original packaging and suitable for re-sale
All products must be returned within 14 days of receipt
All products must be returned in a waterproof courier bag
We recommend using a tracked service as Alcana takes no responsibility for lost or missing packages. Until your return is received, Alcana takes no responsibility.
Please send all returns to the following address:
Alcana Clothing Head Office
5/7 Sunrise Boulevard
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges due to wrong size
We accept exchanges for alternate size of garments within 14 days of receipt. All products must be returned in their original packaging with original tags, suitable for re-sale. Garments must not be worn, washed, soiled or damaged, in this case the garments will not be accepted for exchange and will be returned to sender. If the size of the garment required is not available we will either make to order the appropriate size, exchange with a different style, credit or refund depending on the above conditions.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We will happily offer you the option to exchange items that do not fit correctly and swap them for the right size if available or an online credit note of same value to the price of the returned item valid for 6 months.
Faulty items are classified as faulty if they are received damaged, or where a manufacturing fault has occurred. Please note that items which have been damaged as a result of general wear and tear are not considered to be faulty. It is also important to take care when caring for your garments and follow the washing instructions carefully as natural dye clothing needs to be washed separately by hand with gentle detergents. In accordance with Consumer Affairs, where possible, we will offer to repair faulty items. Please note that returned goods will not be accepted without proof of receipt.
It is important to note that Alcana uses natural dye, which has different characteristics to that of chemical dye. Fabrics dyed using natural dye may vary in colour, fade over time and run. This is apart of using organic natural materials and is not a fault. It is very important that the customer reads all washing and care instructions provided with their product and follows these instructions carefully.
It is also important to note that there may be a 10-15% colour change to the garment photographed due to different dye batches, this is part of brand and should be celebrated for its unique quality.
We endeavour to portray the colours of our garments as clearly as possible on this website. However because every monitor is different, the actual colours may vary slightly and we cannot guarantee that any colour will match the garment exactly.
Description of Goods
Alcana aims to be as accurate as possible when describing our garment styles featured on this website. However, we cannot guarantee that the product description provided is 100% accurate or complete. If you have further questions regarding a certain style please email email@example.com
Warrantee - Faulty Items
If you discover a fault in any goods purchased through this website and would like those goods repaired and the fault is not the result of general wear and tear please contact us via email firstname.lastname@example.org within 14 days of delivery if received in a faulty condition.
We will repair, replace or refund the price of the product in our discretion.
Please note that due to the natural dye process, colour variations, fading and runs may occur and this is not accepted as a fault, it is part of the style of product we provide. In this case a return may not be accepted.
It is recommended that all products purchased from this website are hand washed with gentle detergents and not exposed to any acidic items. You will be provided with detailed washing instructions with your product purchase.
Thank you for understanding the delicate nature of natural dyed and hand made products, if you have any further questions please contact us via email@example.com
Should we be delayed or prevented from complying with the above terms and conditions due to events or circumstances beyond our control, including but not limited to trade disputes, labour disturbances, natural disaster, accident or illness, difficulties obtaining material, transport or labour or any other circumstance affecting the supply of any goods or services, then Alcana is not liable for any loss or damage caused directly or indirectly from such situations or occurrences.
We firmly believe in your privacy and the security of your personal information. We do not rent, sell or distribute your private information to anyone. We do not store your credit card details. When you provide us with personal information while completing a transaction of purchase we imply that you consent to Alcana collecting this information to use for that specific purpose only. The only case we would disclose any of your personal information would be if we are required to by law or if you have violated our terms and conditions.
These terms and conditions are governed by the laws in force in Victoria and the Commonwealth of Australia.
If you have any questions regarding the above terms and conditions please feel free to contact us directly at firstname.lastname@example.org.
Thank you for your agreement and for using our website in acceptance with the above terms and conditions